Refund policy

Because all our products are custom-made digital designs, we kindly ask you to review our refund policy before placing an order.

1. No Refunds for Completed Work

Due to the digital and personalized nature of our services, all sales are final. Once work has started or the final thumbnail has been delivered, we do not offer refunds under any circumstance.

2. Order Cancellation (Before Work Starts)

If you need to cancel your order and work has not yet started, you may request a full refund. Please contact us immediately at visualthumbnail35@gmail.com with your order details.

3. Revision Guarantee

Each order includes up to 2 free revisions. If you're not satisfied with the initial design, we will work with you to adjust it based on your feedback.

4. Exceptions for Refund

Refunds may only be considered under the following rare situations: You were charged more than once for the same order A technical error prevented you from receiving the final design In such cases, please contact us within 5 days of your order, and we’ll do our best to resolve the issue.

5. How to Request a Refund (If Eligible)

To request a refund under the above exceptions, email us at: 📧 visualthumbnail35@gmail.com Please include: Your full name Order number Reason for the refund request We aim to respond within 48 hours.

6. Chargebacks

Initiating a chargeback without contacting us first may result in a permanent ban from using our services. We are always open to resolving any issues directly and professionally.

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Terms of service

Contact

Phone

+2 237 467 134-98

Email

smarters@support.us

Address

Elgin St. Celina, Delaware - 102